Help center

Set up the assistant with confidence.

Short guides for the workflows that make Pocket Pal accurate, useful and ready for shoppers.

Getting started
Install and open AI Pocket PalInstall through Shopify, approve the requested access and open the guided onboarding.
AI setup
Build and maintain the knowledge baseSynchronize products, documents, articles, pages and policies for each market.
Markets
Configure Shopify MarketsControl where chat appears and keep catalog, knowledge and support aligned by country.
AI sales
Configure Pocket PalsChoose proactive helpers for cart, recommendation, support and general browsing moments.
Support
Operate live supportSet agent coverage, join waiting conversations and return the shopper to AI when resolved.
Analytics
Read analytics and conversation intelligenceUse sales, conversation, support, product and market views to evaluate Pocket Pal.
Need help with your store?

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