AI sales and support for Shopify Markets

The AI agent that understands every market.

Pocket Pal checks the shopper's country before it recommends a product, quotes a price, cites a policy or opens a link. It can then update the real Shopify cart or hand the same conversation to your team.

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7-day trial Shopify Markets Human handoff
SHOPIFY CATALOGMARKET-SCOPED KNOWLEDGELOCALIZED URLSREAL STOREFRONT CARTHUMAN HANDOFF
One connected system

Not another FAQ bubble.

Pocket Pal follows the whole conversation, from the first product question to cart, support and the merchant dashboard.

Sell proactively

Pocket Pals step in on home, collection, product and cart pages with help that fits the moment.

Explore AI sales

Stay market-correct

Products, prices, availability, policies and links follow the shopper's active Shopify Market.

See Markets support

Bring in a human

Move the conversation to an available agent or a localized email ticket without losing its context.

Explore AI support

Measure the outcome

Connect conversations to product engagement, attributed orders, sentiment and support demand.

Explore analytics
Active market contextThe country changes the answer
SHOPPERCATALOGKNOWLEDGECART
IrelandEUR · EnglishIE catalogIE policies
NorwayNOK · NorskNO catalogNO policies
DenmarkDKK · DanskDK catalogDK policies
Shopify Markets

Translation is only one part of going global.

The active country controls which products Pocket Pal can show, which prices and policies it can use, and where each product or source link leads.

  • Drop products that are unavailable in the active country
  • Use knowledge in the shopper's language and published market
  • Keep returns, shipping and other policies country-scoped
  • Open the correct market domain, subfolder or localized page
See how market checks work
Merchant analytics

See what shoppers asked, clicked and bought.

Pocket Pal reports product engagement, support demand and conversation themes by country. High-confidence attributed orders stay separate from assisted orders that only correlate with a conversation.

Sales

Review attributed orders

See attributed revenue, purchases, average order value and the conversations connected to those orders.

Conversations

Find repeated questions

Filter sentiment and topics such as product found, product not found, warranty, delivery, discounts and cart activity.

Markets

Compare countries

Use the country filter across commerce, conversation, product and support views.

Products

Check recommendation activity

Review impressions, clicks, add-to-cart activity and the products connected to attributed revenue.

Pocket Pals

Offer help where the question starts.

Each Pal uses the current page type and a merchant-set delay. The shopper still chooses whether to open the conversation.

Meet the Pocket Pals
01
Cart page

Cart Pal

Offers help with the cart or the next checkout step.

02
Product and collection pages

Recommender Pal

Invites the shopper to describe what they need.

03
Policy and help pages

Support Pal

Offers an answer where shipping, returns or support questions are likely.

04
Homepage and general browsing

Helpful Pal

Opens a quiet invitation after the shopper has had time to browse.

Setup

Test each market before shoppers see it.

The guided setup connects your catalog, knowledge, store voice, enabled countries and theme. Demo chat lets you check the result before you publish the widget.

  1. 01
    Choose countries

    Install the app and select where Pocket Pal appears.

  2. 02
    Sync store knowledge

    Index products, pages, articles and policies. Add manuals or other documents where needed.

  3. 03
    Set chat behavior

    Choose the store voice, widget design, Pocket Pals and live support coverage.

  4. 04
    Test and publish

    Ask market-specific questions in demo chat, then activate the theme embed.

Choosing a Shopify chatbot

See how AI Pocket Pal compares.

Compare AI Pocket Pal with Shopify Inbox, Rep AI, Tidio and Gorgias, or read the buyer's guide for multi-market Shopify stores.

Product comparisonsRead the side-by-side comparisonsBuyer's guideEvaluate a Shopify AI chatbot across multiple markets
Ready when your store is

Test the markets where wrong answers cost you most.

Use your own catalog, policies and storefront URLs during the seven-day trial.

Start your 7-day trialBook a demo