Products available in that country
Search the active Shopify catalog and remove products that Shopify marks unavailable for the shopper.
Shopify Markets
Give each country its own answer.
Pocket Pal carries the shopper's country and language through product search, pricing, store knowledge, policies, links, support routing and reporting.
Market context
Translation changes the words. Market context changes the answer.
The assistant uses the active country and language at each step. It does not fall back to the primary store when that would cross a market boundary.
ShopperCountry + language
CatalogProducts + price
KnowledgeContent + policies
StorefrontURL + cart
Current storefront prices
Use Shopify's storefront price on product cards, with indexed market context for list price, tax and duties.
Knowledge in the shopper's language
Index product content, articles, pages and policies for the languages assigned to each market.
Policies published for that country
Answer returns, shipping, privacy and terms questions only with content published for the active country.
Links for the active storefront
Resolve product and source links to the correct domain, subfolder and localized content page.
Support routed by country
Assign live agent coverage and support email addresses by country, then use the same country filter in analytics.
Hard boundaries
A translated wrong answer is still wrong.
A shopper in Norway should not get a Denmark return policy, an Ireland product link or a card for an item that is unavailable in Norway. Pocket Pal checks those boundaries before it shows the answer.
Knowledge checkLanguage + published country
Product checkCountry + availability + valid URL
Support checkAgent and inbox coverage by country
Country filters
See which markets sell and which need attention.
Filter sales, conversations, product activity and support demand by country. Sentiment and topic tags help you find the conversations behind a change.
Ready when your store is
Test one question in two markets.
Compare the products, prices, policies and links that Pocket Pal returns for each country during the seven-day trial.